Client Support Specialist - Remote

Overview

The Client Support Specialist at Strategic Solutions Group (SSG) will provide essential support to state clients and individual users of our innovative healthcare technology solutions.

In Short

• Full-time remote role focused on client support.
• Assist clients through the problem-solving process.
• Respond to queries via phone, email, or in person.
• Train users on application functionalities.
• Document queries and actions taken.
• Collaborate with the EI Production Support team.
• Contribute to the Production Support Division goals.
• Fluency in Spanish is preferred.
• 2+ years of help desk or healthcare billing experience.
• Flexible to work independently or in teams.

Requirements

• Proficiency in oral and written communication.
• Attention to detail and critical thinking skills.
• Experience with IT system help desk support.
• Ability to multi-task and handle multiple requests.
• Professional customer service skills and phone etiquette.
• Ability to adapt to changing priorities.
• Experience with ticket tracking tools like JIRA.
• Current HIPAA Certification preferred.
• Bachelor’s Degree preferred.

Benefits

• Full-time remote work based in the US.
• Equitable compensation based on experience.
• Flexible time off for vacations and wellness needs.
• Extensive healthcare benefits packages.
• 100% coverage for basic life insurance and disability.
• 401(k) matching up to 3.5%.
• Company-issued laptop and workspace stipend.
• Support for professional growth and certifications.
• Employee discounts on various services.