Senior Business Analyst, Customer Insights - Remote

Overview

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

In Short

• Join the Business Operations team to optimize customer interaction reporting.
• Analyze consumer feedback and operational datasets.
• Design cross-functional dashboards for key performance indicators.
• Work on projects that directly impact business success.
• Leverage data and tools to answer key business questions.
• Collaborate with executives and stakeholders for recommendations.
• Drive understanding and fact-based decision making.
• Focus on operations and process optimization.
• Self-starter with a continuous improvement mindset.
• Work in a fast-paced, dynamic environment.

Requirements

• BA or BS required.
• 3+ years of work experience preferred.
• Advanced skills in Excel, SQL, and Tableau required.
• Strong analytical skills for decision making.
• Experience in management consulting or data analytics preferred.
• Python skills a plus.
• Desire to take on new challenges.
• Detail-oriented and able to juggle multiple tasks.
• Great team-player.
• Driven to make an impact on the business.

Benefits

• Medical, dental, and vision coverage.
• HSAs and FSAs available.
• Mental health benefits including therapy and coaching.
• $75 monthly allowance for self-care.
• Up to 4% company match into 401(k).
• Supportive leave policies.
• Paid Time Off.
• Work flexibility.
• Tuition reimbursement and learning opportunities.
• $80 monthly internet stipend.