Field Support Specialist (Temporary) - Remote

Overview

As a Temporary Field Support Associate at Sprinter Health, you will provide essential support to mobile phlebotomists and clinicians in real-time, ensuring smooth operations and patient care delivery.

In Short

• Be the first line of support for Sprinters in the field via Slack, phone, and ticketing systems.
• Troubleshoot real-time operational issues including tech issues and supply hiccups.
• Communicate clearly and empathetically, building trust with Sprinters.
• Escalate issues to Market Operations or Clinical Managers as needed.
• Track and document field challenges to identify patterns for improvement.
• Support ad-hoc operational projects and documentation.

Requirements

• 1+ year of experience in operations support, customer service, or healthcare administration.
• Strong communication skills with a problem-solving mindset.
• Ability to stay calm under pressure.
• Familiarity with tools like Slack and Google Workspace.
• Availability for flexible hours, including mornings or weekends.

Benefits

• Opportunity to make an immediate impact in a mission-driven healthcare startup.
• Collaborative and supportive team environment.
• Medical, dental, and vision coverage—100% paid for you and your dependents.
• 401(k) with company match.
• Short- and long-term disability, life insurance, and more.