Tech Support Specialist - Remote

Overview

Platform Science is seeking a Tech Support Specialist to provide excellent customer support and resolve technical issues related to our products and services.

In Short

• Diagnose and troubleshoot technical issues, especially with Android applications.
• Track calls to resolution within agreed time limits.
• Assist customers via phone, email, or chat until issues are resolved.
• Escalate unresolved issues to appropriate internal teams.
• Provide feedback to customers and log cases in Salesforce.
• Document technical knowledge in Knowledge Base articles.
• Maintain professional relationships with clients.
• Analyze and report product malfunctions.
• Update internal databases with technical issues.
• Gather customer feedback using company tools.

Requirements

• Experience as a Technical Support Representative or similar role.
• Good understanding of computer systems and mobile devices.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure.
• Flexibility to work shift hours.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurances.
• 401k plan.
• Paid vacation, sick leave, and holidays.
• Six weeks of paid parental leave.