Bilingual Patient Engagement Specialist - Remote

Overview

The Bilingual Patient Engagement Specialist will be responsible for engaging with patients, promoting in-home health services, and scheduling appointments while ensuring a high-quality patient experience.

In Short

• Fluent in Spanish is required.
• Temporary position through Dec 31, 2025.
• Conduct high-volume outbound calls to patients.
• Educate patients about health services.
• Collaborate with healthcare professionals.
• Utilize electronic health record systems.
• Strong communication skills are essential.
• Completion bonus provided.
• Work in the Eastern Time Zone.
• Experience with Five9 and Zendesk preferred.

Requirements

• Fluency in Spanish (speak, read, write).
• At least 2 years of outbound call center experience.
• 1 year of experience in the healthcare industry.
• Experience using EHR systems.
• Excellent communication and multitasking skills.
• Commitment to patient confidentiality.
• Experience with Five9 and Zendesk.
• Ability to manage multiple communication channels.
• Proficiency in using a Mac.

Benefits

• $22/hour salary.
• 2 weeks of training provided.
• Medical, dental, and vision premiums covered 100% for you and dependents.
• Life insurance and disability coverage included.