Onsite Care Advocate (Spanish Speaking) - Remote

Overview

The Team Member Care Advocate offers a convenient and timely resource for the employees of a large nationwide retailer to receive immediate connections to community and company resources. This role can further serve as a partner to help address social determinants of health concerns and other related wellbeing challenges presented by this company's employees.

In Short

• This role will sit onsite at 3 of the customer’s location around Bronx, NY.
• The role is Monday-Friday with the hours of 8am-4:30pm EST; either Tuesday or Friday will be the Remote day for this role.
• Identify and make referrals for work-life, financial & legal, and basic needs support.
• Link employees to appropriate local and national resources via one-on-one consultation.
• Work with customer internal care teams on behalf of those employees in need of emergency funding.
• Offer consultation related to navigating mental health resources.
• Assist in actively linking employees to appropriate mental health treatment options.
• Spring Health benefit promotion through relationship building and events.
• Electronically document and track metrics/outcomes.
• Attend customer meetings as requested/appropriate.

Requirements

• A Bachelor's degree in a similar field is required.
• Bilingual in Spanish and English required.
• Experience working with diverse populations within the social work industry.
• Experience connecting individuals to resources quickly in times of crisis is a plus.
• Excellent listening, written and verbal communication skills.
• Tech-savvy: must be comfortable using various computer platforms.
• Stable transportation and ability to work from multiple onsite locations.
• Located within a 10 mile radius of job location listed.

Benefits

• Competitive total rewards package including stock options and benefits.
• Incentive pay for eligible roles.
• Annual review of employee pay and compensation programs.