Spanish Speaking Client Care Consultant - Remote

Overview

Join Patrique Mercier Recruitment FR as a Spanish Speaking Client Care Consultant for an innovative Online Payment Platform. In this remote role, you will play a crucial part in delivering exceptional client care to our Spanish-speaking customer base. If you are passionate about technology and client service and are eager to support a growing company in the fintech sector, this position is for you!

In Short

• Manage inbound inquiries from Spanish-speaking clients regarding their payments and online transactions through various channels.
• Provide clear, helpful, and prompt responses to clients’ questions and concerns.
• Educate clients on platform features and best practices to enhance their experience.
• Identify and document client feedback to improve services and platform features.
• Collaborate with technical support teams to resolve complex issues that clients may encounter.
• Ensure compliance with company policies and relevant regulations during customer interactions.

Requirements

• Fluency in Spanish.
• Strong communication skills.
• Experience in customer service or client care.
• Familiarity with online payment platforms is a plus.
• Ability to work independently in a remote environment.

Benefits

• Work from home flexibility.
• Opportunity to work in a growing fintech company.
• Supportive team environment.