Head of Design - Remote

Overview

The Head of Design will lead the entire design function at Spring Health, driving a step-function change in design craft, innovation, and impact. This leader will own and evolve the end-to-end Member, Provider, and Customer Experience, ensuring that every interaction—whether digital or service-based—is seamless, intuitive, and high-impact.

In Short

• Attract, mentor, and retain world-class design talent across Product Design and Research.
• Foster a culture of innovation, craft excellence, and continuous learning.
• Establish best-in-class design processes, frameworks, and rituals to scale the team effectively.
• Define and implement a visionary design strategy that levels up all aspects of UX/UI.
• Ensure that design is not just a function but a core differentiator for Spring Health.
• Oversee the entire user journey—from first interaction to referral and advocacy.
• Ensure a frictionless, engaging experience across web, mobile, and service touchpoints.
• Balance the needs of members (patients), providers, and enterprise customers to create holistic, high-impact solutions.
• Advocate for design as a business-critical function, influencing strategic decisions.
• Collaborate with Product, Engineering, Clinical, and GTM teams to drive measurable impact via design.

Requirements

• 8+ years of experience in design leadership roles (SVP, VP, or Chief Design Officer level preferred).
• Proven ability to scale and lead high-performing teams in a fast-paced environment.
• Experience owning end-to-end consumer and enterprise SaaS experiences.
• Strong background in product design, UX/UI, and service design for digital-first companies.
• Experience designing in highly regulated spaces (healthcare is a plus).
• AI/ML-driven design experience is a plus.
• A visionary storyteller who can influence executives and embed design thinking company-wide.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to fertility care support and reimbursement for related expenses.
• Professional Development Reimbursement up to $1,000 a year.
• $200 per year donation matching to support your favorite causes.