Customer Support and Collection Specialist - Remote

Overview

The Customer Support and Collection Specialist will handle customer interactions, focusing on collections and retention while providing excellent service and solutions to clients.

In Short

• Handle inbound and outbound customer communications.
• Negotiate collections with a focus on customer satisfaction.
• Act as the primary contact for collection matters.
• Educate customers on financial options and circumstances.
• Collaborate with team members to find solutions.
• Maintain professionalism in all interactions.
• Utilize multiple applications for account management.
• Demonstrate strong active listening skills.
• Commit to continuous improvement and feedback.
• Work in a dynamic fintech environment.

Requirements

• 2+ years of collections or retention experience.
• Strong customer service skills.
• Sales knowledge is preferred.
• Ability to manage multiple applications simultaneously.
• Confident in handling sensitive topics.
• Solution-focused mindset.
• Open to feedback and growth.

Benefits

• Competitive salary.
• Paid time off (PTO).
• Internet grant.
• Performance bonuses.