Slovenian Customer Support Representative - Remote

Overview

Are you a fluent Slovenian speaker looking for a dynamic role in customer support? We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.

In Short

• Work from Home in Slovenia with occasional visits to the office in Ljubljana
• Onsite at the Project’s premises in Ljubljana
• Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
• Assist customers with troubleshooting, ordering, and product usage queries.
• Provide accurate and timely after-call notes in English using CRM systems.
• Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
• Address and resolve customer concerns with speed and professionalism.
• Leverage data insights to proactively engage customers, improving outcomes and success rates.
• Collaborate with internal teams to advocate for the customer and enhance service quality.

Requirements

• Fluency in Slovenian
• Strong communication skills
• Experience in customer support or related field
• Ability to work independently and as part of a team
• Proficiency in using CRM systems

Benefits

• Flexible working hours
• Opportunity for professional growth
• Supportive team environment