Senior Manager, Agency Contracting - Remote

Overview

As a Senior Manager, Agency Contracting, you will lead a team responsible for onboarding new customers to Spark, ensuring operational excellence and exceptional customer experiences.

In Short

• Lead a team of Agency Contract Specialists.
• Drive onboarding speed and service level performance.
• Resolve escalations and enhance customer satisfaction.
• Collaborate cross-functionally with various departments.
• Implement efficiency improvements in onboarding operations.
• Coach team members for performance and morale.
• Utilize CRM and ticketing systems for effective management.
• Focus on process improvement and automation.
• Ensure high standards of service and accountability.
• Support a diverse and inclusive work environment.

Requirements

• Experience managing customer onboarding teams.
• Empathy for client needs and passion for service.
• Familiarity with CRM and ticketing systems.
• Track record of driving scalable solutions.
• Analytical mindset with comfort in reporting.
• Excellent written and verbal communication skills.
• Ability to influence and lead through empathy.
• Nice to have: experience in Medicare Contracting.

Benefits

• Equity compensation.
• Comprehensive health care including dental and vision.
• Flexible work location with co-working options.
• 401k plan.
• Paid Time Off and holidays.
• Monthly Remote Work Stipend.
• Paid Parental Leave.
• Sabbatical after five years of employment.
• Wellbeing perks through various programs.
• Commitment to diversity and inclusion.