Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will be responsible for nurturing strong relationships with customers, acting as a strategic advisor, and leading the account team in a rapidly growing SaaS software company.

In Short

• Build and maintain strong relationships with decision-makers and stakeholders.
• Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.
• Drive product value and adoption to support future upselling initiatives.
• Conduct regular check-ins with customers to evaluate satisfaction and resolve potential concerns.
• Manage a portfolio of up to 15 - 25 accounts.
• Monitor and address risks to account retention.
• Track and report key performance metrics.
• Identify opportunities to expand customer wallet share.
• Meet retention and expansion targets using consultative sales strategies.
• Lead account teams to address customer challenges.

Requirements

• Minimum of 7 years of experience in customer success or account management.
• Proven expertise in supporting complex enterprise customer requirements.
• Demonstrated success in achieving and exceeding targets.
• Adept at building strong relationships with customer stakeholders.
• Exceptional listening skills to resolve complex issues.
• Strong analytical abilities using customer data.
• Fluent in spoken and written English.

Benefits

• Be part of the team driving digital transformation in the supply chain industry.
• Join a company that combines innovation with corporate social responsibility.
• Work for a global brand evolving in customer-centric projects.
• Hybrid work model with office attendance once a week.