Incident Manager - Infrastructure - Remote

Overview

The Incident Manager will play a crucial role in identifying and resolving IT incidents within the Digital Platform Services division at Sopra Steria Lyon, ensuring swift resolution and effective coordination among technical teams.

In Short

• Identify and resolve major IT incidents quickly.
• Coordinate technical teams and stakeholders for incident resolution.
• Implement preventive measures to reduce incident impact.
• Utilize monitoring tools to detect system anomalies.
• Conduct regular audits to identify potential vulnerabilities.
• Work with clients from various sectors including energy, automotive, and banking.
• Engage in continuous learning and development opportunities.
• Remote work up to 2 days a week based on mission needs.
• Be part of a collaborative and diverse work environment.
• Contribute to a positive digital transformation for clients.

Requirements

• 5+ years of experience in a similar role.
• Strong analytical skills and a service-oriented mindset.
• Proficiency in Excel for KPI analysis and ITSM software.
• Basic technical knowledge of infrastructure environments.
• Fluency in English.
• Curiosity and desire for continuous technical evolution.
• Autonomy, rigor, and pragmatism.
• Good communication and client relationship skills.
• Experience with monitoring tools like Zabbix and Grafana is appreciated.

Benefits

• Flexible remote work options.
• Attractive benefits package including health insurance and meal vouchers.
• Multiple career opportunities across various fields.
• Access to hundreds of training programs for skill development.
• Support for personal development and certification preparation.
• Engagement opportunities with the company’s foundation.
• Membership in the Tech'Me UP collective for continuous learning.