Client Engagement Representative - Remote

Overview

Solutionreach is hiring a Client Engagement Representative. This role will answer phone calls, direct, and create cancel requests for all members of the client engagement team. Routinely meet with cross-functional leaders from all departments to document, follow up and execute recurring processes and projects. This role is remote.

In Short

• Answer phone calls and manage cancel requests.
• Collaborate with cross-functional teams.
• Document and execute recurring processes.
• Handle disputes and problem-solving.
• Strong communication skills required.
• Proficient in Microsoft Word and Excel.
• Use CRM to manage account status.
• Coordinate with third-party vendors.
• Ability to complete projects on time.
• Prior knowledge of Salesforce is a plus.

Requirements

• At least 1 year of experience in a clerical or sales environment.
• Experience in dispute resolution.
• Strong written and verbal communication skills.
• Attention to detail with accurate reporting.
• Ability to manage and create daily reports.
• Adaptable to change and a team player.
• Strong organizational and time management skills.
• High energy and sense of responsibility.
• Ability to identify client needs and overcome objections.
• Willingness to learn and accept feedback.

Benefits

• Fast-paced and evolving work environment.
• Opportunity to impact healthcare transformation.
• Culture of personal development and feedback.
• Value in diverse perspectives and teamwork.