Member Engagement Representative - Remote

Overview

The Member Engagement Representative will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule free healthcare evaluations, working towards department goals in a remote environment.

In Short

• Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST).
• Call center hours of operation are Monday-Sunday 7AM – 9PM.
• Competitive benefits, PTO, tuition reimbursement, and more!
• Make an average of 50 outbound calls per hour.
• Follow 20+ approved scripts and respond to rebuttals professionally.
• Meet daily goals for outbound dials and appointments set.
• Monitor performance results using designated reporting systems.
• Participate in peer coaching as needed.
• Adhere to HIPAA and security guidelines.

Requirements

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center experience preferred.
• Desire to work in a results-oriented environment.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule.
• Strong computer skills and ability to multitask.
• Proficiency in the English language.

Benefits

• Medical, Dental and Vision plans.
• Bi-weekly pay with monthly commission bonus potential.
• 401K, employee stock purchase program and tuition reimbursement.
• Employee discount programs.