Member Engagement Representative - Remote

Overview

The Member Engagement Representative will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation.

In Short

• Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST).
• Call center hours of operation are Monday-Sunday 7AM – 9PM.
• Competitive benefits, PTO, tuition reimbursement, and more!
• Make an average of 50 outbound calls per hour.
• Follow 20+ approved scripts and respond to rebuttals.
• Meet daily goals set by the department.
• Monitor performance results using designated reporting systems.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines.

Requirements

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience preferred.
• Good communication skills, friendly and conversational.
• Strong computer skills and ability to use multiple systems.
• Ability to adhere to a fixed daily schedule.
• Proficiency in the English language.

Benefits

• Medical, Dental and Vision plans.
• Bi-weekly pay with monthly commission bonus potential.
• 401K, employee stock purchase program and tuition reimbursement.
• Employee discount programs.