Commercial Customer Service Manager - Americas - Remote

Overview

The Commercial Customer Service Manager - Americas will drive growth and success across the B2B distributor network in the arcade and gaming industry, focusing on building strong partnerships and managing customer relations.

In Short

• Manage B2B distributor network for arcade products in North America.
• Travel to meet key customers and enhance brand visibility.
• Establish and nurture partnerships to drive revenue growth.
• Participate in trade shows and coordinate marketing activities.
• Manage inventory and prepare sales forecasts.
• Collaborate with marketing teams for promotional materials.
• Prepare reports on sales performance and customer feedback.
• Ensure high levels of customer satisfaction and support.
• Explore new distributor opportunities in North America.
• Work-from-home setup with 50% travel required.

Requirements

• 5+ years in the B2B arcade or coin-op redemption industry.
• Strong written and verbal communication skills.
• Proven sales and channel development experience.
• Experience in commercial customer support.
• Ability to manage customer expectations effectively.

Benefits

• Work-from-home flexibility.
• Opportunity to travel and explore new markets.
• Engagement in strategic revenue generation activities.
• Involvement in a dynamic and innovative industry.