Field Service Engineer - Level 3 - Remote

Overview

As a highly developed Field Service Engineer, this individual has had broad experience and training in the support of one or more products in non-intrusive detection field. This individual must be team oriented and flexible, and actively seek to share information and assist his peers.

In Short

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Maintains clear and concise business communication proficiency, both oral and written

Requirements

• Associated degree, ONC, HNC, or equivalent technical training or related experience is required.
• Experience with mechanical and Air-conditioning Systems desirable
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite.
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable.
• Able to work autonomously and self-motivated.
• Excellent customer service skills and the ability to handle stressful situations.
• Possess excellent organizational, communication, interpersonal skills.
• Must have own credit card and be willing & able to travel at short notice.

Benefits

• Excellent training and opportunities for career growth across the business.
• Inclusive environment with strong leadership and a focus on safety and wellbeing.
• Flexibility to choose from a wide range of benefits to suit your lifestyle.
• Support from a health and wellbeing, financial and lifestyle perspective.