Business Solutions Manager - Remote

Overview

The Business Solutions Manager is a key role in leading business solutions for Smile Digital Health’s most significant US Health Insurance clients, responsible for financial health, retention, and strategic expansion of the assigned portfolio.

In Short

• Drive discussions and resolve operational frictions and Client relations matters.
• Lead regular strategic reviews mapping technical delivery to client business outcomes.
• Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.
• Monitor contract boundaries and validate needs for change orders.
• Collaborate with Customer Success to manage billable hours.
• Work with Sales to identify expansion opportunities.
• Lead contract renewal processes and maintain high Net Promoter Score (NPS).
• Provide regular reporting and analyses on Client status and account health.
• Ensure solutions remain market-fit and gather field intelligence.
• Keep up-to-date on industry trends to inform product development.

Requirements

• 8+ years experience in account or product management with Health Plans.
• 1+ years of people leadership experience preferred.
• Post-secondary education in Business or related field.
• Exceptional verbal and written communication skills.
• Ability to develop strong relationships with Clients and cross-functional teams.
• Ability to drive results autonomously and assess complex matters.
• Understanding of regulatory bodies such as CMS and their impact on Payer organizations.
• Functional knowledge of healthcare interoperability and FHIR standards.
• Experience leading Executive Business Reviews focusing on strategic business value.

Benefits

• Opportunity to work with innovative health data solutions.
• Support for operational excellence and growth.
• Work in a remote environment.