Homecare Coordinator - Remote

Overview

SmartScale360 is hiring a HomeCare Coordinator (Remote) to oversee caregiver scheduling, patient care coordination, and day-to-day home care operations. This role requires excellent organizational skills, strong problem-solving abilities, and advanced communication skills to manage caregiver schedules, support patients, and ensure smooth operations.

In Short

• Create and manage caregiver schedules to ensure proper coverage based on client needs.
• Match caregivers with clients by assessing skills, availability, and care requirements.
• Handle schedule adjustments, shift swaps, and last-minute cancellations.
• Maintain caregiver availability records and time-off requests.
• Communicate schedule updates to caregivers and clients promptly.
• Act as the main point of contact for clients and caregivers regarding scheduling and care needs.
• Manage urgent staffing issues such as caregiver no-shows or emergency client needs.
• Maintain accurate caregiver schedules, client care plans, and compliance documentation.
• Assist in sourcing, interviewing, and onboarding caregivers to meet staffing demands.
• Provide guidance, feedback, and solutions to address caregiver concerns.

Requirements

• At least 1 year of experience in home care coordination, scheduling, healthcare operations, or staffing.
• Background in healthcare, home care agencies, or caregiver recruitment preferred.
• Proven experience handling bulk calls, including escalations, side-to-side calls, and customer complaints.
• Strong background in customer retention, aggressive sales calls, or healthcare account management.
• Proficiency in healthcare CRMs and call-handling systems.
• Strong problem-solving, multitasking, and time-management abilities.
• Excellent written and verbal communication skills in English.
• Proficient in Google Workspace, Microsoft Office, and scheduling software.

Benefits

• Supportive & Collaborative Work Environment
• Opportunities for Career Growth