Customer Service Support Specialist (Real Estate & Short-Term Rentals) - Remote

Overview

We are looking for a Customer Service Support Specialist with prior experience handling short-term rental platforms such as Airbnb, Guesty, VRBO, and other real estate administrative tasks. The ideal candidate will manage guest inquiries and reservations and ensure a seamless experience for guests and property owners.

In Short

• Respond promptly to guest inquiries via email, chat, and phone.
• Provide exceptional customer service before, during, and after guests' stay.
• Handle disputes and manage negative reviews professionally.
• Address maintenance and emergency issues promptly.
• Coordinate and schedule property maintenance and housekeeping services.
• Review cleaner reports and ensure properties are guest-ready.
• Act as a liaison between guests, vendors, and property owners.
• Maintain and update property listings on Airbnb, VRBO, and other booking platforms.
• Monitor and adjust property pricing using tools like PriceLabs.
• Utilize Asana or other task management tools to track and manage responsibilities.

Requirements

• Proven experience in customer service or property management, preferably in short-term rentals.
• Strong knowledge of Airbnb, VRBO, Booking.com, and other rental platforms.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Google Workspace (G Suite), Microsoft Office, and CRM tools.

Benefits

• Remote work location (Philippines-based applicants preferred).
• Competitive Starting Salary: PHP 35,000+ Bonuses.
• Growth Opportunities & Career Advancement.
• Supportive & Collaborative Work Environment.