Help Desk Technician L1 - Remote

Overview

slashBlue is looking for a Help Desk Technician L1 who is passionate about technology and committed to delivering excellent service while helping clients navigate their IT needs.

In Short

• First point of contact for clients seeking technical assistance.
• Perform remote troubleshooting and resolve client tickets.
• Document issues and maintain a knowledge database.
• Interact with clients via phone, email, portal, or Live chat.
• Coordinate and escalate issues according to service expectations.
• Walk clients through the problem-solving process.
• Follow up with clients to keep them informed.
• Remove obstacles for clients, whether technical or emotional.
• Maintain a high level of client satisfaction.
• Contribute to a purpose-driven workplace.

Requirements

• Passion for technology and helping others.
• Excellent communication skills.
• Ability to triage support issues effectively.
• Experience in customer service or technical support.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Commitment to client satisfaction and service excellence.
• Alignment with company values and mission.

Benefits

• Opportunity to work in a purpose-driven environment.
• Engagement with a supportive team.
• Potential for professional growth and development.
• Work with a company that values people and profit.
• Contribute to a mission that glorifies God.