Senior Technical Writer - Remote

Overview

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.

In Short

• Engaging with developers to understand the ClickSend API.
• Collaborating with the developer community to align documentation with industry standards.
• Managing API documentation for consistency and customer satisfaction.
• Writing accessible and engaging technical content.
• Providing code snippets for the developer portal.
• Participating in customer-centric research.
• Assessing and improving technical content.
• Creating and maintaining a design system.
• Collaborating with brand copywriters for consistent tone.
• Facilitating technical training for internal teams.

Requirements

• 4-7 years of experience in technical writing.
• Experience with engineering teams for technical documentation.
• Ability to present data clearly.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience with APIs or API documentation.
• Prior development experience in front-end or back-end languages.
• Ability to self-manage and meet deadlines.

Benefits

• Flexible remote work options.
• Birthday off to celebrate.
• Generous annual leave program.
• Comprehensive medical insurance.
• Monthly home internet allowance.
• Free virtual counselling resources.