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Workforce Strategy Analyst - Remote

Posted 2 weeks ago
All others
Full Time
USA

Overview

The Workforce Strategy Analyst at SimpliSafe plays a critical role in enhancing service efficiency through accurate staffing plans and actionable insights, contributing to the mission of keeping every home secure.

In Short

  • Optimize scheduling using WFM tools.
  • Communicate with the WFM team on tactical decisions.
  • Monitor real-time operations for staffing adjustments.
  • Analyze results to inform decisions and improve processes.
  • Design internal processes for scheduling and tracking.
  • Collaborate and share best practices with the team.
  • Ensure alignment on planning and performance trends.

Requirements

  • 2+ years experience with WFM tools (NICE, Genesys).
  • Strong attention to detail and collaborative skills.
  • Experience using data for process improvements.
  • Ability to work independently and make decisions.
  • Proficiency in Google Suite (Sheets, Slides, Docs).
  • Experience in an operations environment preferred.
  • Familiarity with BI tools like Tableau is a plus.

Benefits

  • Mission-driven culture and inclusive environment.
  • Comprehensive total rewards package for wellness.
  • Free SimpliSafe system and monitoring for your home.
  • Employee Resource Groups for networking and development.
SimpliSafe logo

SimpliSafe

SimpliSafe is a high-tech home security company dedicated to protecting the lives and homes of its customers. With a mission to keep Every Home Secure, SimpliSafe fosters a collaborative and innovative culture that values personal and professional growth. The company embraces a hybrid work model, allowing employees to balance their time between the office and home, while emphasizing flexibility and teamwork. As SimpliSafe continues to grow, it seeks talented individuals who share its values of customer obsession, ambition, humility, collaboration, and agility, all aimed at disrupting the home security space.

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