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Client Outreach/Onboarding Coordinator - Remote

Posted 3 hours ago
Customer Service
Full Time
Worldwide
$16 - $17/hour

Overview

As a Client Outreach Coordinator at SimplyInsured, you will help small business owners navigate the complexities of health insurance, ensuring a smooth onboarding process and exceptional service.

In Short

  • Support onboarding of new groups from application to enrollment.
  • Assist customers with their annual benefits renewal and coverage changes.
  • Utilize phone, text, and email for proactive support and issue resolution.
  • Collaborate with internal teams for a high-satisfaction customer experience.
  • Maintain detailed records in Salesforce.

Requirements

  • 1-2 years of experience in customer service or sales.
  • Ability to obtain a Life and Health Insurance license within 3 months.
  • Strong customer empathy and positive attitude.
  • Good multitasking skills and productivity.
  • Experience with Salesforce is a plus.
  • Excellent oral and written communication skills.

Benefits

  • Generous stock option packages.
  • Hourly pay plus quarterly performance bonus opportunity.
  • Flexible time off policy.
  • 100% Medical, Dental, and Vision Insurance coverage.
  • 401k plan.
  • Fully remote work environment.
  • Flexible schedule options.
Signifyd logo

Signifyd

Signifyd is a leading provider of fraud protection and payment solutions for eCommerce businesses. The company focuses on delivering exceptional customer support through a dedicated team of technical specialists who assist clients in navigating complex technical issues and optimizing their use of Signifyd's platform. With a commitment to innovation and customer satisfaction, Signifyd collaborates closely with various cross-functional teams, including engineering and product development, to ensure seamless service delivery and rapid resolution of technical challenges. The company values autonomy, creativity, and a strong work ethic, fostering an environment where employees can thrive while providing top-notch support to world-class clients.

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