Bilingual Member Engagement Representative - Remote

Overview

As a Bilingual Member Engagement Representative, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule free healthcare evaluations, contributing to the mission of improving lives.

In Short

• Bilingual (English/Spanish) required.
• Starting hourly rate $15.00, with unlimited monthly commission potential.
• 2 weeks of required paid training.
• Call center hours of operation are Monday-Sunday, 7AM – 9PM.
• Competitive benefits, PTO, tuition reimbursement, and more!
• Make an average of 50 outbound calls per hour.
• Follow 20+ approved scripts and respond to rebuttals.
• Meet daily goals for outbound dials and appointments set.
• Monitor performance results using designated reporting systems.
• Participate in peer coaching as needed.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year call center experience or 2+ years general work experience required.
• Previous outbound call center experience preferred.
• Good communication skills and friendly demeanor.
• Ability to adhere to a fixed daily schedule.
• Strong computer skills and ability to multitask.
• Proficiency in English and Spanish.

Benefits

• Medical, Dental, and Vision plans.
• Bi-weekly pay with monthly commission bonus potential.
• 401K and employee stock purchase program.
• Employee discount programs.