User Success Specialist - Remote

Overview

As a User Success Specialist, you will play a crucial role in enhancing user satisfaction and retention within our growing iGaming platform.

In Short

• Assist new users with onboarding and provide them with a comprehensive understanding of our platform and services.
• Address and resolve user inquiries and issues in a timely and professional manner.
• Manage user feedback and communicate insights with the product and marketing teams to improve user experience.
• Develop and maintain educational resources, such as FAQs, guides, and tutorials to help users navigate the platform effectively.
• Monitor user engagement and proactively reach out to users to ensure they are satisfied and supported.
• Identify trends in user behavior and suggest improvements to enhance retention and satisfaction.
• Collaborate with cross-functional teams to facilitate user experience enhancements and initiatives.
• Experience in iGaming, sports betting, casino, or related industries.

Requirements

• Strong communication skills.
• Problem-solving abilities.
• Experience in customer service or user support roles.
• Familiarity with iGaming or related industries.
• Ability to work independently and as part of a team.

Benefits

• Work remotely.
• Competitive salary.
• Opportunities for professional growth.
• Dynamic work environment.