Member Success Specialist - Remote

Overview

The Member Success Specialist will ensure that CNCF members have an exceptional experience, understand their benefits, and remain engaged with offerings.

In Short

• Guide new members through onboarding and orientation.
• Build strong relationships through regular check-ins.
• Monitor member benefit usage and engagement.
• Analyze data to predict churn risks and improve retention.
• Track key performance indicators and maintain CRM records.
• Gather member feedback for continuous improvement.
• Support sales efforts to meet revenue goals.
• Deliver personalized communications to enhance member experience.
• Facilitate the setup of member accounts and resources.
• Collaborate with internal teams for better member engagement.

Requirements

• Experience in customer success or account management.
• Excellent interpersonal and communication skills.
• Strong organizational and project management abilities.
• Analytical mindset for interpreting data.
• Attention to detail and data accuracy.
• Familiarity with CRM platforms like HubSpot.
• Proactive and solutions-oriented attitude.
• Ability to build relationships internally and externally.
• Team player with strong time management skills.
• Bachelor’s degree preferred.

Benefits

• Opportunity to work with a leading organization in open source.
• Engagement in meaningful projects that impact technology.
• Professional growth and development opportunities.
• Collaborative work environment.
• Flexibility in work hours.
• Access to training and certification resources.
• Networking opportunities with industry leaders.
• Comprehensive benefits package.
• Supportive team culture.
• Focus on member satisfaction and success.