Merchant Success Associate - Remote

Overview

The Merchant Success Associate (MSA) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of our Midmarket merchants and delivering massive value to help facilitate their growth and success.

In Short

• Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
• Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol.
• Review bill of Lading and manufacturer packing slips to create Warehouse Receiving Orders.
• Create and manage internal/external inventory transfers.
• Create and track B2B orders, Fulfilled by Amazon (FBA) orders, and work orders.
• Schedule dock appointments for inbound and outbound shipments.
• Monitor the merchant app daily for red flags and collaborate with relevant teams.
• Provide custom reporting to the merchant using available tools.
• Create bill of lading and shipping labels.
• Escalate urgent issues while keeping positive merchant experience at the center.

Requirements

• 1 to 2 years of experience in account management, sales, or customer success.
• Excellent written and verbal English communication skills.
• Proficient in word processing (Word) and spreadsheets (Excel).
• Ability to manage multiple tasks simultaneously.
• Ability to follow instructions and perform tasks.

Benefits

• Medical, Term & Accidental Insurance.
• All Purpose Leave (12 days).
• Earned Leave (15 days).
• Public Holiday (12 days).
• Generous Maternity & Paternity Leave.
• Quarterly Wellness Day.
• Work From Home Allowance.