ICT Support Engineer - Remote

Overview

The ICT Support Engineer will be responsible for supporting IT systems and services, ensuring security and integrity of operations while working across different locations and time zones.

In Short

• Provide cloud infrastructure support.
• Maintain system and data security.
• Manage Intune device configurations and security baselines.
• Monitor performance and resolve incidents.
• Support Microsoft 365 applications.
• Manage Helpdesk tickets and ensure operational efficiency.
• Develop skills in Power Automate and Power Apps.
• Collaborate on Managed Service Transitions.
• Ensure a secure environment for clients.
• Build service documentation and knowledgebase.

Requirements

• Team player with strong communication skills.
• Ability to investigate and prioritize solutions.
• Relevant IT experience with Microsoft 365/Azure.
• Adaptable to changing processes.
• Detail-oriented with excellent record-keeping skills.
• Willingness to work flexible hours.

Benefits

• Competitive salary and professional development.
• Remote work flexibility.
• Collaborative and inclusive work environment.
• Opportunities for leadership and global exposure.
• Engagement in social impact activities.
• Work-life balance support.