Technical Writer - Remote

Overview

The Technical Writer will work closely with design, engineering, and product management to create user-focused technical documentation that supports various application features.

In Short

• Collaborate with cross-functional teams to develop technical documentation.
• Understand ServiceNow's content development processes and writing standards.
• Impact customer success through effective documentation.
• Utilize AI tools in the documentation process.
• Produce clear and concise user documentation.
• Work in a fast-paced software development environment.
• Manage individual assignments and deadlines effectively.
• Demonstrate ability to communicate complex ideas clearly.
• Adapt to changing priorities in a distributed team.
• Encourage applications from diverse backgrounds.

Requirements

• 1-2 years of experience in technical communication.
• Experience in DITA, Markdown, or similar structured authoring.
• Understanding of content development life cycles.
• Samples of prior technical writing work.
• Ability to integrate AI into work processes.
• Experience in a globally distributed environment.
• Strong collaboration skills.
• Ability to manage individual tasks and deadlines.
• Willingness to learn and adapt.
• Inclusivity and openness to diverse experiences.

Benefits

• Competitive salary and equity options.
• Health plans including flexible spending accounts.
• 401(k) plan with company match.
• Flexible time away plan.
• Family leave programs.
• Supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Work-life balance initiatives.
• Access to cutting-edge technology and tools.
• Engaging company culture with diverse perspectives.