Senior Staff UX Researcher - Remote

Overview

The Senior Staff UX Researcher will lead the design lifecycle, engaging with customers to understand their needs and providing strategic recommendations to enhance product usability and customer satisfaction.

In Short

• Identify complex customer problems and lead the design lifecycle.
• Apply relevant research techniques for project needs.
• Engage with customers to define user types and use cases.
• Collaborate with Product Managers and Designers for informed recommendations.
• Validate designs through usability testing and participatory design.
• Provide direction for large collaborative efforts.
• Communicate findings through user segments and journey analyses.
• Mentor team members and promote UX research discipline.

Requirements

• Experience integrating AI into work processes and decision-making.
• Proficiency in customer-centered research techniques.
• Ability to define and execute research studies with clear objectives.
• Portfolio showcasing impactful research insights.
• 12-16 years of experience in customer-centered research (preferred).
• Strong skills in developing probing questions for diverse users.
• In-depth knowledge of usability evaluation and task analysis.
• Experience with online surveys and qualitative research methods.
• Excellent presentation skills for complex topics.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Inclusive workplace culture.
• Access to innovative tools and technologies.
• Collaboration with industry leaders.