Senior Principal Product Manager, AI Search - Remote

Overview

This role involves leading the development of advanced enterprise search and conversational AI capabilities that enhance user experience at ServiceNow, a leader in AI-enhanced technology.

In Short

• Set the vision and strategy for enterprise search and AI capabilities.
• Lead innovation in search solutions with ML research and engineering teams.
• Manage the product lifecycle with accountability for measurable business impact.
• Leverage user research and market intelligence to inform product direction.
• Build partnerships across product teams for seamless integration.
• Establish metrics to evaluate search quality and product success.
• Mentor a team of Product Managers to foster innovation.

Requirements

• 8+ years in software product management, 5 years in enterprise search.
• Deep understanding of AI/ML frameworks and search technologies.
• Proven ability to translate technical capabilities into product offerings.
• Track record of delivering customer-centric solutions.
• Exceptional problem-solving skills in ambiguous situations.
• Expertise in data synthesis for strategy and success metrics.
• Ability to work across ML, UX, and design teams.

Benefits

• Base pay range of $168,900 - $295,600, plus equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.