Senior Manager, Systems Engineering Management - Remote

Overview

As a Senior Manager of Systems Engineering - Mail & Messaging, you will oversee the team responsible for designing, building, and scaling the global mail and messaging infrastructure which serves our customer-facing ServiceNow platform.

In Short

• Provide technical oversight for the engineering team.
• Partner with product development on new features and enhancements.
• Field responses to escalated external customer issues.
• Facilitate engineering team autonomy.
• Support growth of engineers via hiring and performance reviews.
• Provide technical guidance for systems and process optimization.
• Assess compliance, risks, and vulnerabilities.
• Collaborate with peer teams on complex engineering efforts.

Requirements

• Experience integrating AI into work processes.
• Solid understanding of systems infrastructure components.
• Experience with queue-based systems and internet mail protocols.
• Aptitude for defining problems and inspiring action.
• Ability to work cross-functionally.
• Proven experience in leading engineering teams.
• Deep background in Linux systems architecture.

Benefits

• Base pay of $168,900 - $295,600, plus equity.
• Variable/incentive compensation.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• ESPP and matching donations.
• Flexible time away plan and family leave programs.