Security Incident Remediation - Staff Program Manager - Remote

Overview

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. This role provides an opportunity for a very large impact by directly enabling the improvement of the state of ServiceNow’s security for the whole company and our customers.

In Short

• Establish, maintain, and evolve documentation and processes governing MSI Recovery activity.
• Document all Recovery findings and employ data analysis skills.
• Meet with stakeholders to agree on a path forward for resolution.
• Serve as a key point of contact for all Recovery item owners.
• Track the status of each Recovery item, ensuring accountability.
• Report regularly on the status and milestones of Recovery items.
• Collaborate effectively with cross-functional teams.
• Develop and maintain strong communication channels across the organization.
• Drive improvements in the security of the ServiceNow platform.

Requirements

• 8+ years of experience as a Business System Analyst or similar role.
• High motivation to own and drive change.
• Experience in incident response at a global company.
• Excellent oral and written communication skills.
• Experience developing and maintaining business process documentation.
• Experience maintaining and improving large complex datasets.
• Familiarity with the security incident response lifecycle.

Benefits

• Opportunity to make a significant impact on security.
• Work in a flexible and remote environment.
• Collaborate with cross-functional teams.
• Engage with senior management and executive stakeholders.
• Access to innovative AI-enhanced technology.