Staff Security Incident Remediation Analyst - Remote

Overview

The Staff Security Incident Remediation Analyst will play a crucial role in improving the post-incident Recovery lifecycle within ServiceNow's Security Incident Command team, directly impacting the security posture of the company and its customers.

In Short

• Establish and maintain documentation for MSI Recovery activities.
• Document Recovery findings and analyze incident data.
• Collaborate with stakeholders to resolve Recovery findings.
• Track the status of Recovery items and ensure accountability.
• Report on Recovery item status to senior management.
• Work with cross-functional teams for cohesive resolution strategies.
• Develop strong communication channels across the organization.
• Drive improvements in the security of the ServiceNow platform.

Requirements

• 8+ years of experience as a Business System Analyst or similar role.
• High motivation to own and drive change.
• Excellent oral and written communication skills.
• Experience in business process documentation.
• Experience with large complex datasets.
• Experience communicating with an executive audience.
• Experience in incident response at a global company.
• Familiarity with the security incident response lifecycle.

Benefits

• Opportunity to make a significant impact on security processes.
• Work in a flexible and inclusive environment.
• Be part of a leading company in the SaaS industry.