Principal Technical Consultant, Field Services Management - Remote

Overview

The Principal Technical Consultant for Field Services Management is a strategic leader responsible for guiding clients through the implementation of ServiceNow’s solutions, focusing on enhancing operational efficiency and delivering best-practice-based solutions.

In Short

• Act as the primary technical liaison for projects.
• Oversee technical delivery and ensure alignment with client requirements.
• Define and architect technical solutions tailored to clients' needs.
• Lead technical onboarding and assess existing processes.
• Perform hands-on development on the ServiceNow platform.
• Serve as an escalation point for technical issues.
• Mentor developers and consultants on best practices.
• Partner with pre-sales teams for complex service engagements.
• Engage with product teams to provide feedback on FSM features.
• Participate in go-to-market strategies for new service offerings.

Requirements

• Minimum of 8 years in consulting and implementation of complex technologies.
• At least 2 years focused on enterprise architecture.
• Experience with ServiceNow CSM and FSM solutions.
• Proven track record in designing FSM solutions.
• Ability to influence senior leaders and stakeholders.
• Proficiency in creating architectural designs and integration strategies.
• Must hold ServiceNow certifications for CSM and FSM.

Benefits

• Flexible work environment.
• Inclusive company culture.
• Opportunities for professional development.
• Access to innovative technology solutions.
• Support for work-life balance.