Principal Platform Architect - Remote

Overview

The Principal Platform Architect is a technical advisory role within the Customer Outcomes team at ServiceNow, focusing on improving customer outcomes and platform adoption.

In Short

• Join the Customer Outcomes team to enhance platform adoption.
• Serve as a technical expert for customer engagements.
• Guide customers in establishing a technical foundation on the ServiceNow Platform.
• Translate business goals into a technical roadmap.
• Manage technical governance and ensure instance health.
• Engage with enterprise architects to promote ServiceNow.
• Support sales efforts by scoping engagements.
• Mentor others in best practices related to ServiceNow.
• Maintain relevant certifications and industry expertise.
• Ability to travel up to 80%.

Requirements

• 12+ years of experience in professional services.
• Experience in management consulting.
• Strong analytical and problem-solving skills.
• Ability to communicate complex information effectively.
• Experience in enterprise architecture and large program leadership.
• Familiarity with cloud application technologies.
• ServiceNow certifications in relevant workflows.
• Creativity in managing programs independently.
• Domain expertise in relevant industries.
• Experience with AI integration in work processes.

Benefits

• Flexible work environment.
• Opportunity to work with a leading technology company.
• Professional development and mentoring opportunities.
• Work with innovative AI-enhanced technology.
• Collaborate with a diverse team of experts.