Principal Platform Architect - Public Sector - Remote

Overview

The Principal Platform Architect - Public Sector is a technical advisory role at ServiceNow, focusing on helping customers establish a solid technical foundation in the ServiceNow platform and design solutions that improve business outcomes.

In Short

• Act as an expert across assigned contracts, providing architectural guidance and best practices.
• Build strong relationships with customer technical and business leaders.
• Collaborate with various teams to bridge gaps between sales, solutioning, and execution.
• Provide a point of view to the product strategy team to steer the product roadmap.
• Guide customers in leveraging leading practices around technical governance and integrations.
• Ensure technical health of the platform and manage technical governance.
• Support the sales effort by scoping and estimating engagements.
• Mentor and develop skills of others in the team.
• Maintain certifications on relevant technologies and workflows.
• Engage with customers to understand their digital transformation vision.

Requirements

• Experience integrating AI into work processes and decision-making.
• Public Sector or State & Local experience required.
• ServiceNow Platform experience required.
• FEDRAMP Adjudication required.
• 12+ years of experience in a professional services organization.
• Management consulting experience.
• Ability to travel up to 30%.
• Strong analytical and resolution skills.
• Ability to communicate complex information to diverse audiences.
• Experience in large program architecture and design.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Work with a leading technology platform.
• Collaborative team culture.
• Access to a diverse portfolio of services and methodologies.