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Global CRM Project Lead - Remote

Posted Yesterday
Project Management
Full Time
USA

Overview

We are seeking an experienced and highly organized Global CRM Project Lead to support and drive cross-functional, strategic initiatives for our Solution Consulting organization. This individual will play a pivotal role in leading CRM-related programs that enhance our global go-to-market (GTM) effectiveness, streamline operations, and support the vision of the Solution Consulting leadership.

In Short

  • Lead global CRM-focused projects aligning with strategic objectives.
  • Define scope, set milestones, and manage risks for project success.
  • Collaborate with technical stakeholders and operations teams.
  • Implement GTM best practices through process improvements.
  • Establish and track KPIs to measure initiative impact.
  • Provide regular updates to executive stakeholders.
  • Coordinate cross-functional contributors across time zones.

Requirements

  • Experience integrating AI into work processes.
  • 10+ years leading complex global projects in SaaS.
  • Strong background in CRM systems and GTM processes.
  • Proven ability to drive execution and deliver results.
  • Exceptional organizational skills and attention to detail.
  • Excellent communication and stakeholder management skills.
  • Experience working with technical teams.
  • Proactive, strategic thinker in fast-paced environments.
  • PMP or Agile certification is a plus.
  • Familiarity with Solution Consulting or PreSales organizations.

Benefits

  • Flexible work environment with remote options.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive company culture.
  • Competitive compensation based on location.
  • Access to innovative AI technology and tools.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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