Data Scientist Decision Support - Remote

Overview

As a Data Scientist at ServiceNow, you will operationalize predictive models and translate insights into actionable recommendations, directly impacting customer service and support.

In Short

• Develop forecasts and models to improve support outcomes.
• Design and analyze A/B tests to summarize impact.
• Write SQL and Python code for data pipelines.
• Document methodologies and ensure Responsible AI practices.
• Translate insights into recommendations with cross-functional teams.
• Create visualizations and presentations for business audiences.
• Monitor model and forecast performance for improvements.
• Stay updated on trends in predictive analytics.

Requirements

• Experience integrating AI into work processes.
• Proficient in SQL and Python.
• Familiarity with experimentation concepts.
• Strong foundation in statistics and data analysis.
• Experience with data visualization tools.
• Strong communication skills for translating data insights.
• Exposure to cloud data platforms and AI/ML basics is a plus.
• 2+ years of experience in data science or analytics.

Benefits

• Flexible work environment.
• Opportunity to work with cutting-edge AI technology.
• Collaborative team culture.
• Professional development opportunities.
• Inclusive workplace policies.