Tools & Process Adoption Coordinator - Remote

Overview

As the Tools & Process Adoption Coordinator, you’ll play a crucial role in driving the adoption of cutting-edge tools and streamlined processes that enhance productivity, accuracy, and efficiency across the organization.

In Short

• Develop and deliver training materials, including guides, FAQs, and instructional content.
• Conduct training sessions (virtual and in-person) tailored to different user levels.
• Provide hands-on coaching and troubleshooting to assist users in resolving tool-related issues.
• Serve as the first point of contact for system-related questions, resolving common issues and escalating complex ones.
• Test system updates to ensure smooth functionality and address user concerns.
• Collect user feedback to identify challenges and improve tools, training, and processes.
• Create and distribute communications on system updates, best practices, and process changes.
• Track adoption metrics (e.g., participation, usage trends) and generate insights to guide improvements.
• Present findings to the Tools & Process Adoption Manager to support decision-making.
• Increased adoption of tools and streamlined processes.

Requirements

• Strong ability to learn, teach, and support new systems and processes effectively.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts.
• Problem-solving mindset with the ability to diagnose, troubleshoot basic system issues, and suggest improvements.
• High level of organization, attention to detail, and ability to manage multiple tasks simultaneously.
• Strong interpersonal skills, with the ability to build relationships across various teams.
• Experience in training, coaching, instructional design, or technical support is a plus.
• Familiarity with company-specific operational tools and systems is preferred but not required.

Benefits

• Increased adoption of tools and streamlined processes.
• Improved efficiency and accuracy in daily operations.
• Positive feedback on training and support resources.
• Effective cross-functional collaboration to drive continuous improvement.