We are seeking a Senior VIP Manager to help us build a loyalty program around our dedicated player community. You will be responsible for building a strategic plan that identifies, engages, and nurtures this key demographic on the networks they are most comfortable on.

In Short

Develop and execute strategies to engage, grow, and retain a passionate gaming community to maximize player lifetime value.
Create strong, authentic, and trusted relationships with our VIP players, providing them with personalized support and ensuring high levels of satisfaction.
Manage the creation of engaging content tailored for social media, forums, Discord, and other community channels.
Act as the primary point of contact between the company and the player community, responding to feedback and facilitating discussions.
Organize and moderate online and in-person community events, including live streams, Q&A sessions, and community challenges.
Collaborate with the marketing team to align community engagement efforts with broader brand initiatives.
Partner with influencers, ambassadors, and content creators to amplify community reach and impact.
Monitor player sentiment and provide actionable insights to internal teams, ensuring community feedback is integrated into product and marketing decisions.
Assist in the development of support strategies alongside the player support team to maintain a positive player experience.
Keep up-to-date with gaming industry trends, emerging community management techniques, and best practices in player engagement.

Requirements

7+ years of experience in community management, social media, or related roles in the gaming industry.
Strong proficiency in community platforms such as Discord, Reddit, TikTok, and social media.
Ability to analyze community sentiment, engagement metrics, and player behavior to inform strategy.
Excellent written and verbal communication skills with a natural ability to foster player relationships.
Experience working with influencers, ambassadors, and content creators to expand community reach.
Passion for gaming and a deep understanding of player communities.
Strong interest in generative AI and its applications in community engagement.
Interest in storytelling and creating engaging narratives.
Ability to collaborate with cross-functional teams, including marketing, player support, and development, to advocate for community needs.