Senior VIP Manager - Remote

Overview

We are seeking a Senior VIP Manager to help us build a loyalty program around our dedicated player community. You will be responsible for building a strategic plan that identifies, engages, and nurtures this key demographic on the networks they are most comfortable on.

In Short

• Develop and execute strategies to engage, grow, and retain a passionate gaming community to maximize player lifetime value.
• Create strong, authentic, and trusted relationships with our VIP players, providing them with personalized support and ensuring high levels of satisfaction.
• Manage the creation of engaging content tailored for social media, forums, Discord, and other community channels.
• Act as the primary point of contact between the company and the player community, responding to feedback and facilitating discussions.
• Organize and moderate online and in-person community events, including live streams, Q&A sessions, and community challenges.
• Collaborate with the marketing team to align community engagement efforts with broader brand initiatives.
• Partner with influencers, ambassadors, and content creators to amplify community reach and impact.
• Monitor player sentiment and provide actionable insights to internal teams, ensuring community feedback is integrated into product and marketing decisions.
• Assist in the development of support strategies alongside the player support team to maintain a positive player experience.
• Keep up-to-date with gaming industry trends, emerging community management techniques, and best practices in player engagement.

Requirements

• 7+ years of experience in community management, social media, or related roles in the gaming industry.
• Strong proficiency in community platforms such as Discord, Reddit, TikTok, and social media.
• Ability to analyze community sentiment, engagement metrics, and player behavior to inform strategy.
• Excellent written and verbal communication skills with a natural ability to foster player relationships.
• Experience working with influencers, ambassadors, and content creators to expand community reach.
• Passion for gaming and a deep understanding of player communities.
• Strong interest in generative AI and its applications in community engagement.
• Interest in storytelling and creating engaging narratives.
• Ability to collaborate with cross-functional teams, including marketing, player support, and development, to advocate for community needs.

Benefits

• Inclusive work environment.
• Equal opportunity employer.
• Opportunity to impact the future of gaming technology.
• Work with a cutting-edge team.