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Client Success Manager - APAC - Remote

Posted 4 weeks ago

Overview

The Client Success Manager for APAC at SEON will play a pivotal role in ensuring customers maximize the value of SEON’s fraud prevention solutions, focusing on onboarding, account management, and customer satisfaction.

In Short

  • Onboard and implement new customers for a seamless experience.
  • Engage with existing accounts to understand and optimize their fraud challenges.
  • Collaborate with global teams to support APAC-specific needs.
  • Lead the onboarding process for new customers.
  • Monitor performance and optimize rules accuracy for major accounts.
  • Conduct product training and workshops for customers.
  • Identify upsell and expansion opportunities.
  • Act as the voice of the customer for product feedback.
  • Stay updated on fraud trends and industry best practices.
  • Travel as required to meet customers and attend events.

Requirements

  • 5+ years in Customer Success, Account Management, or Implementation roles.
  • Strong understanding of API-based SaaS solutions.
  • Excellent communication skills.
  • Experience with enterprise customers and major accounts.
  • Analytical mindset to monitor fraud trends.
  • Cross-functional collaboration experience.
  • Proactive and solutions-oriented mindset.
  • Fluent in English; additional APAC languages are a plus.
  • Willingness to travel as needed.

Benefits

  • Employee stock ownership plan (ESOP).
  • Remote set-up and flexible hours.
  • Generous holiday allowance.
  • Learning and development opportunities.
  • Private health insurance including dependants.
  • Complimentary weekly language courses.
  • Enhanced parental leave.
  • Monthly company breakfast and weekly lunch allowance.
  • 'Work from anywhere' - 60-day remote work policy.
  • Annual tech budget.

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