Part Time Night Guest Relations Representative - Remote

Overview

The Part Time Night Guest Relations Representative is responsible for ensuring a welcoming environment for patients and guests, assisting with registration, and addressing their needs through effective communication and teamwork.

In Short

• Verify patient registration and escort individuals as needed.
• Provide personal attention and support to guests and patients.
• Respond promptly to requests from patients, families, and team members.
• Collect data to improve customer service quality.
• Assist in identifying patient and family needs.
• Document services provided and report on customer satisfaction.
• Facilitate communication between guests and healthcare leaders.
• Support the orientation and evaluation of volunteers and interns.
• Maintain departmental reports and forms.
• Work collaboratively within a team to enhance service delivery.

Requirements

• Strong communication and interpersonal skills.
• Ability to work as part of a team.
• Experience in customer service or healthcare settings preferred.
• Detail-oriented with strong organizational skills.
• Ability to handle complaints and provide effective solutions.
• Willingness to assist with various clerical tasks.
• Flexibility to work night shifts.
• Compassionate and caring attitude towards patients and families.
• Basic computer skills for documentation and reporting.
• Ability to maintain confidentiality and professionalism.

Benefits

• Medical, Dental, and Vision plans available.
• Paid Time Off and Sick Leave.
• Tuition Assistance of $5,250/year.
• 401k/403B with Employer Match.
• Emergency Backup Care and Family Caregiver Leave.
• Free access to professional development and CEUs.
• Legal Resources Plan and Pet Insurance.
• Potential for annual discretionary bonuses.
• Support for adoption, fertility, and surrogacy reimbursement.
• Long-term and short-term disability plans.