IT Support Employee - Remote

Overview

Join the SelectLine Group as an IT Support Employee where you will tackle problems at their roots and provide customer support for our ERP software solutions.

In Short

• Provide direct support via email and phone for technical and application-related questions.
• Plan and structure customer requests within the ticket system for efficient handling.
• Act as a liaison for product management, providing feedback from customer support.
• Possess a completed vocational training in IT or a comparable qualification.
• Demonstrate excellent German language skills for effective customer support.
• Have experience in IT customer support and be comfortable interacting with customers.
• Work in a structured and planned manner, actively shaping support processes.
• Utilize SQL confidently in daily tasks.
• Think solution-oriented and explain complex technical issues clearly.
• Benefit from a supportive and open team environment.

Requirements

• Completed vocational training in IT or a comparable qualification.
• Very good German language skills in both spoken and written form.
• Experience in IT customer support.
• Ability to work structured and planful.
• Proficient in SQL.
• Solution-oriented thinking and ability to explain complex issues.

Benefits

• Structured onboarding process in a supportive team.
• Family-friendly work environment with flexible hours and home office options.
• Permanent employment contract with 30 days of vacation.