Patient Communications Representative II - Remote

Overview

The Patient Communications Representative II plays a vital role in enhancing the patient experience by managing patient schedules and providing excellent customer service in a remote call center environment.

In Short

• Full-time position focused on patient communication.
• Responsible for scheduling patient appointments.
• Triage patient appointment needs effectively.
• Maintain a positive attitude and friendly demeanor.
• Verify patient and insurance information.
• Provide excellent customer service and support.
• Ensure compliance with HIPAA regulations.
• Assist with answering and routing incoming calls.
• Manage patient registration accurately.
• Contribute to a positive workplace environment.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years experience in a medical office.
• Advanced knowledge of patient scheduling.
• Excellent communication skills, both written and verbal.
• Proven customer service experience preferred.

Benefits

• Generous PTO allowance.
• Holiday pay.
• Health, dental, and vision insurance.
• Life insurance.
• 401k with discretionary match.
• Professional development opportunities.