Senior Director of Operations - Remote

Overview

The Senior Director of Operations will lead and scale service delivery across medical records collection and clinical review, ensuring operational excellence in a healthcare environment.

In Short

• Lead end-to-end service delivery across medical records collection.
• Drive operational improvements to enhance quality and reduce turnaround time.
• Strengthen documentation standards and metrics for predictability.
• Implement technology-driven solutions to streamline operations.
• Collaborate with nursing reviewers to maintain clinical accuracy.
• Build and maintain strong client relationships.
• Represent the company at industry conferences.
• Manage key vendor relationships for service delivery.
• Develop teams across Records Collection and Clinical Review.
• Ensure compliance with HIPAA practices.

Requirements

• 8+ years of operations leadership experience.
• Proven track record in improving operational performance.
• Strong people leadership and coaching skills.
• Experience with technology and workflow improvements.
• Comfort with metrics and data-driven decision making.

Benefits

• Opportunity to lead in a dynamic healthcare environment.
• Work with a committed and skilled team.
• Contribute to meaningful improvements in healthcare processes.
• Flexible working arrangements.