Manager of Client Services - Remote

Overview

The Manager of Client Services is responsible for managing accounts of multiple client service programs, maintaining relationships with clients and vendors, and ensuring customer satisfaction through effective program management.

In Short

• Manage accounts of client service programs.
• Maintain relationships with clients, brokers, and vendors.
• Ensure consistency in processes impacting customer satisfaction.
• Coordinate client invoicing and audits.
• Educate clients on loss data and cost drivers.
• Identify cross-selling opportunities.
• Conduct performance discussions and support colleague development.
• Travel as required.
• Support the organization's quality programs.
• Work in a diverse and inclusive environment.

Requirements

• Bachelor's degree preferred.
• 8 years of related experience required.
• 3 years as an Account Representative or 5 years adjuster experience.
• Strong understanding of claims management.
• Excellent communication and presentation skills.
• PC literate, including Microsoft Office products.
• Strong organizational and analytical skills.
• Ability to work in a team environment.
• Excellent negotiation and facilitation skills.
• Ability to handle conflict in a fast-paced environment.

Benefits

• Support for mental, physical, financial, and professional needs.
• Opportunities for career growth and skill sharpening.
• Inclusive and diverse workplace culture.
• Recognition as a great place to work.
• Flexibility and work-life balance.