Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Securiti, you will use your skillset to build key relationships, working closely with Directors/Managers of Data Security/Privacy/Governance, Data Engineers, Security Architects, and Privacy teams to implement best-in-class modules from Securiti’s Data Command Center.

In Short

• Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
• Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives.
• Design and execute a value roadmap for each customer in your portfolio.
• Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer.
• Conduct Quarterly business reviews to ensure successful outcomes from Securiti solutions.
• Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs.
• Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services.
• Partner with Securiti Account Team to find opportunities for new usage of Securiti across organizational functions.
• Define success plans for at-risk customers and execute them in collaboration with functional team.
• Act as the voice of the customer internally to advocate customers’ needs.

Requirements

• 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles.
• Strong consulting, project management and/or business analyst skills.
• Excellent written and verbal communication skills.
• Previous experience with a Cyber/data security solutions company and/or an enterprise software company.
• Strong knowledge of SaaS and Multi-cloud architectures.
• Solid understanding of complementary data security concepts.
• Familiarity with various types of structured and unstructured data systems.
• Fundamental technological knowledge of networking environments.
• Experience installing and supporting enterprise software on Windows and UNIX platforms.
• Prior experience with Securiti Software solutions is preferred.

Benefits

• Opportunity to work with a leading company in data security.
• Collaborative work environment.
• Professional growth and development opportunities.
• Engagement with a diverse range of clients.
• Ability to influence customer success and satisfaction.